Frequently Asked
Questions

Recovery North West provides a range of recovery services including vehicle breakdown recovery, roadside assistance, vehicle transportation, and accident recovery.

Our team aims to respond promptly to all breakdown calls, typically arriving within 45 minutes to an hour depending on your location and traffic conditions.

Yes, we operate round the clock, 365 days a year, ensuring assistance is available whenever you need it.

We operate nationwide from our depots across the North West and North Wales. Contact us to confirm if we serve your location.

Yes, Recovery North West offers long-distance vehicle transportation services across Europe, specialising across all parts of Scandinavia. Whether you need a vehicle transported across the country or to another city, we can assist you.

You can request assistance by calling our dedicated hotline at 0808 1990 999 or by filling out the contact form on our website. Our dispatch team will guide you through the process.

Yes, our team consists of highly trained professionals with extensive experience in vehicle recovery and roadside assistance. They undergo regular training and attain various certifications and assessments to ensure they can handle any situation efficiently and safely.

We have the capability to recover all vehicles up to 150 tonnes, from a scooter to a loaded articulated lorry, from a mobile crane to a small car we can cover all of your needs.

While we do not provide insurance ourselves, many insurance policies cover breakdown recovery and roadside assistance. We recommend checking with your insurance provider to understand your coverage options.

Customer satisfaction is our top priority. We strive to provide prompt, reliable, and professional service to every customer. We welcome feedback and continuously work to improve our services based on customer experiences.